Our Reactiv® psychosocial counselling services following an accident or loss are designed to offer confidential short-term psychosocial counselling for insureds directly involved in or affected by an accident or loss, to help them resolve the post-traumatic psychological impact of the event. They can receive up to a total of 20 hours of face-to-face psychosocial counselling. This program is offered through our insurer-clients' general insurance (P&C) contracts.

Examples of reactions covered

Car Accident

• Depression, guilt
• Anger, deterioration of relationships with loved ones
• Concerns about not being able to return to work
• Fear of driving
• Difficulty adapting to new physical or mental functionalities etc.

Burglary

• Fear, panic or general anxiety
• Sleep disorders, nightmares
• Anger and desire for revenge
• Frustration or sadness following the loss of irreplaceable objects or property etc.

Fire

• Distress resulting from losses suffered
• Feeling of being overwhelmed by events
• Feeling of loss, fear, sadness
• Hopelessness due to the need to relocate etc.

Property damage

• Fear and anger
• Feeling of powerlessness toward the event
• Frustration with the losses suffered and changes in life plan
• Discouragement surrounding the adversity of life etc.